Last updated: 30 June 2026.
Reporting content to us
If you believe content on Cape Town Local at bloubergstrand.co.za is unlawful, infringing, defamatory or inaccurate, you can ask us to take it down. This page explains how to do that using the take-down notice procedure under Chapter XI of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), in particular section 77. In this page, "we", "us" and "our" mean Cape Town Local, operated by a South African sole trader trading as Cape Town Local.
What a valid take-down notice must include
So that we can act on your complaint, your notice must be in writing and include the following:
- your full names and address as the complainant;
- your written or electronic signature;
- identification of the right that has allegedly been infringed, or the material you say is unlawful;
- identification of the content and its location on the site, such as the page title and the URL;
- the grounds on which you rely, that is, why you believe the content should be removed;
- your contact details, including an email address; and
- a statement that you are acting in good faith and that the information in the notice is, to your knowledge, true and correct.
Please note that under section 77(2) of ECTA, a person who lodges a notice with knowingly false or wrongful information may be liable for damages for wrongful take-down. A take-down notice is a serious step and should not be used to silence lawful content.
How to submit a notice
Send your notice by email to [email protected], which is our designated address for receiving take-down notices. Please use a clear subject line such as "Take-down notice" so we can identify it quickly.
What happens after we receive a notice
We will acknowledge a valid notice and review it promptly, normally within a few business days, depending on its complexity. Where a notice appears valid, we may remove or disable access to the content while we look into it. Acting on a notice does not make us a party to the underlying dispute, and we do not lose any legal protection by responding to a properly made notice.
The right of the affected business to respond
Where the content concerns a business listing or a person who can be identified, we may tell them about the complaint and give them a chance to reply or submit a counter-statement explaining why the content should stay up or be restored. We will consider any response we receive before deciding what to do.
Our role and discretion
We are a directory and content service, not a court, and we are not obliged to decide who is right in a dispute. We may remove, keep or restore content at our reasonable discretion, taking into account the notice, any response, and our legal obligations. If a matter is genuinely contested, we may ask the parties to resolve it between themselves or through the appropriate legal channels.
Contact us
For any question about this procedure, contact us at [email protected].