Last updated: 30 June 2026.
Scope
This Refund Policy applies to paid products on Cape Town Local at bloubergstrand.co.za, namely paid business listings (the Premium tier) and advertising or sponsored placements. It should be read together with our Terms and Conditions and our Business Listing Agreement. In this policy, "we", "us" and "our" mean Cape Town Local, operated by a South African sole trader trading as Cape Town Local.
Your cooling-off rights
Where the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 give you a cooling-off right for an electronic transaction, you may cancel a qualifying purchase within the period allowed by law and receive a refund of the amount paid for the unused service, subject to the conditions in those laws. Some services may fall outside the cooling-off right, for example where the service has already been fully provided with your agreement.
What is eligible for a refund
You may be eligible for a refund where:
- you cancel within an applicable cooling-off period;
- you were charged in error or charged twice for the same period; or
- a paid feature you bought was not delivered because of a fault on our side.
What is not eligible
Refunds are generally not available where:
- a recurring subscription charge has already been incurred for a billing period that has started, since the listing was live and available during that period;
- a listing was removed or suspended because it breached our Terms and Conditions, the Business Listing Agreement or our Advertising Guidelines; or
- you simply changed your mind after a cooling-off period has ended.
You can always cancel future renewals to avoid further charges.
How recurring charges and cancellations work
Premium is a recurring subscription billed monthly or annually through PayFast until cancelled. Cancelling stops future renewals from the next billing date; it does not, on its own, refund amounts already charged for the current period. To stop further billing, cancel before the next renewal date through your account or by emailing us.
Timeframe for requesting a refund
Please request a refund as soon as possible, and within 30 days of the charge you are querying, so we can review it while the details are fresh. Requests outside this window will still be considered where the law requires it.
How to request a refund
To request a refund, email [email protected] with the name on the account, the listing or placement concerned, the date and amount of the charge, and the reason for your request. We may ask for proof of payment to verify the transaction.
How refunds are processed
Approved refunds are paid back to the original payment method through our payment provider, PayFast. Processing times depend on PayFast and your bank, but we will action approved refunds promptly. We do not issue cash refunds and cannot refund to a different account or card from the one used for the original payment.
Questions
If you have any question about this policy or a specific charge, contact us at [email protected] and we will help.